Shipping Policy

Thank you for shopping with us. Please review our shipping policy below to understand how and when your order will be delivered.

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1. Shipping Locations

We currently ship within the United Arab Emirates only.

If international shipping becomes available in the future, this policy will be updated accordingly.

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2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that during launches, limited drops, or high-volume periods, processing times may be slightly extended.

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3. Delivery Time

Standard UAE delivery: 2–4 business days

Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

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4. Shipping Fees

Shipping fees (if applicable) will be clearly displayed at checkout before payment.

Any promotional free-shipping offers will be communicated on our website or social channels.

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5. Order Tracking

Once your order has been dispatched, you will receive a confirmation message or email with tracking details.

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6. Incorrect Address / Failed Delivery

Please ensure that all shipping details are correct at checkout.
We are not responsible for delays or failed deliveries due to:

Incorrect or incomplete addresses

Unavailable recipients at the time of delivery

Re-delivery fees may apply in such cases.

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7. Delays

While we aim to deliver all orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

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8. Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery with:

Your order number

Clear photos of the issue

We will assess the situation and arrange a replacement or resolution where applicable.

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9. Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: nocap.uae@gmail.com